FAQs: Your Questions Answered

Swyt supports startups, SMEs, and growing enterprises across all industries. Whether you have 10 or 200 employees, our outsourced IT services are tailored to your size, needs, and digital maturity.

Swyt manages your entire IT environment—including devices, applications, users, security, infrastructure, and support. From onboarding new employees to monitoring networks and providing 24/7 IT helpdesk, we handle everything so you can focus on your business.

Our pricing is based on a flexible, per-employee subscription. You only pay for what you use—no hidden fees or long-term lock-ins. As your team grows, Swyt scales with you, offering a predictable and cost-effective IT solution.

Swyt’s helpdesk responds in under 4 minutes on average. Whether it’s via Slack, Teams, WhatsApp, or email, your request is responded and handled fast, 24/7.

No. Swyt’s pricing is based on a per-employee subscription, not the number of tickets. Whether your team submits 1 or 100 requests, you’ll pay the same predictable monthly rate.

Yes. You’ll have full visibility into every ticket: status, resolution time, and SLA compliance; directly through the Swyt platform and connected to Freshdesk.

Swyt’s AMC covers your full IT environment, including servers, networks, wi-fi, devices, operating systems, cloud infrastructure, and business apps. We handle patching, monitoring, diagnostics, and security updates proactively.

Yes. We integrate with both on-premise and cloud environments, managing servers, networks, Microsoft Azure, Google Workspace, and third-party platforms.

Yes. While most issues are resolved remotely, on-site support is included when needed—for hardware failures, network setups, or escalated incidents.

Yes. 82% of cyberattacks now target small businesses because they’re often unprepared and under-protected. Even one phishing email or hacked account can cause serious damage. Swyt offers scalable cybersecurity designed for SMEs that’s simple, effective, and affordable.

Absolutely. Many of our clients come to us after an incident. We start with a full IT Risk Assessment to identify vulnerabilities, then secure your systems, users, and data to make sure it doesn’t happen again.

With Swyt, you get real-time visibility into your IT security via our dashboard. You can monitor the status of your devices, users, and apps, and track enforcement of security policies like MFA, SSO, encryption, antivirus coverage, and patch updates—so nothing falls through the cracks.

Absolutely. Swyt lets you define and enforce tailored IT security policies, so you can decide what protection is applied across departments, devices, and users—from MFA, SSO and password policies to antivirus and app access.

Hackers often target smaller businesses because their security is weaker. If your network is vulnerable, it can be used to access client data, launch phishing campaigns, or disrupt operations. Swyt helps SMEs get enterprise-grade protection without the overhead.

We monitor and protect everything connected to your network, including endpoints, servers, firewalls, routers, switches, Wi-Fi networks and systems, and even smart security tools like CCTV or access control cards. All managed from the Swyt App.

Yes. Swyt integrates with leading firewalls, wireless systems, and user directories like Microsoft 365 and Google Workspace. You don’t need to change your entire setup: we secure what you already use.

Swyt adds a layer of advanced, expert-managed security on top of your existing tools. We enforce MFA, control access, monitor user activity, and protect sensitive data across emails, shared drives, and cloud apps, so your team stays secure without needing in-house IT staff.

Yes. We integrate with both on-premise and cloud environments, managing servers, networks, Microsoft Azure, Google Workspace, and third-party platforms.

Swyt doesn't store your business data itself. We help you manage and secure your existing cloud and on-premise environments. Any remote support or management is done through secure, encrypted channels. Data remains in your systems, with full control and ownership on your side.

No. Swyt protects your data without ever accessing its content. We secure, encrypt, segregate, and containerise data through systems and policies; but we never view or handle your business information unless you explicitly grant access rights for support purposes.

Yes. Swyt integrates with Microsoft 365, Google Workspace, and other cloud platforms to prevent leaks, enforce access rules, and monitor how sensitive data is stored and shared.

With Swyt, you can instantly lock or wipe lost devices remotely. We also apply encryption, access control, and usage policies across all endpoints to prevent unauthorized access.

Yes. Swyt provides end-to-end support for ISO 27001 and SOC 2 certification, including IT policy deployment, risk assessment, documentation, and ongoing compliance monitoring via the Swyt App.

Not at all. Swyt provides over 60+ ready-made IT policies aligned with ISO 27001, SOC 2, GDPR, and local regulations. We tailor them to your industry and deploy them automatically to your systems.

Absolutely. Swyt integrates with Microsoft 365, Google Workspace, Azure AD, Intune, and more; so you can achieve compliance without changing platforms or starting from scratch.

Yes. Swyt supports macOS, Windows, iOS, and Android devices through integrations with leading MDM platforms. You can manage and secure laptops, phones, tablets, and desktops from one centralized dashboard: Our Swyt App.

The Swyt App allows you to lock or wipe lost or stolen devices remotely. You can also revoke access to apps and data instantly, preventing any unauthorised access and use, to keep your business secure.

Yes. Swyt gives you access to all major device brands, including Apple, Dell, Lenovo, HP, Asus, Acer, and much more, all at discounted prices. Swyt also delivers in a record time, with SLA on same day!

Absolutely. Swyt offers flexible leasing options so you can:

It’s a smart and scalable way to manage devices as your business grows.

Yes. Swyt identifies underused apps and inactive licenses, so you can cut waste, consolidate tools, and save money, on average, up to 53% of SaaS spend is wasted on unused subscriptions.

Swyt automates onboarding and offboarding across your SaaS tools. New employees get instant access to the right apps, and when someone leaves, access is revoked automatically to protect company data.

Absolutely. Swyt gives you access to discounted software licenses from top SaaS providers. You can manage renewals, assign licenses, and monitor usage directly from the Swyt dashboard.

Swyt manages your full IT Environment: servers, networks, LANs, WANs, router, switches, firewalls, data center, storage, peripheral devices, Wi-Fi, smart devices (like CCTV or access control and access cards), and complete cloud infrastructure. Whether on-premise or cloud-based, we secure, monitor, and optimize your entire IT stack.

No. Swyt works with the infrastructure you already have. We integrate with your existing hardware, software, network and cloud systems to improve performance, security, and uptime; without forcing costly replacements or migrations.

We use proactive monitoring, automation, and scheduled preventive maintenance to detect and fix issues before they disrupt your business. That means fewer outages, faster fixes, and up to 40% savings on IT maintenance and support costs.

Swyt connects with your HR system and MDM to trigger onboarding and offboarding automatically. When someone joins, they get assigned the right devices, apps, and proper access instantly. When they leave, Swyt revokes access, locks or wipes devices, and ensures no data is left behind.

Yes. You can define profiles by team, role, or location (Sales, HR, Finance, UAE, Saudi, etc.) and Swyt will provision the right tools, access, and policies accordingly. Everything is zero-touch and tailored to your organization structure.

Swyt ensures secure offboarding with automatic device lock, data scrubbing, and full audit logs. Devices can be reassigned, placed to stock or securely recycled through Swyt’s lifecycle management and collection services.

Swyt works with SMEs, startups, and growing enterprises across the UAE and GCC. Whether you’re scaling, relocating, opening a new office, or upgrading legacy systems, our tailored IT consulting helps you modernize operations, reduce risk, and align with global best practices in infrastructure, security, and digital tools.

We start with a full review of your IT ecosystem—devices, apps, infrastructure, and security posture. Then we provide a custom risk report with scoring based on impact and probability. You’ll get clear, actionable steps to improve security, compliance, and IT efficiency. It’s the foundation of any successful transformation.

Absolutely. We provide end-to-end consulting to help you assess, select, and implement the right tools, from Power BI, Tableau to Salesforce, Google Workspace to Microsoft 365. Our goal is to optimize your stack, reduce software bloat, and ensure your tools support your strategy, not slow it down.

Swyt’s Essential IT Support plan starts at AED 99 per user. Pricing scales based on your team size, infrastructure, and selected services, all with full transparency and no hidden fees.

You get a fully managed IT helpdesk, automated onboarding, remote and on-site support, and built-in security, everything growing teams need to run IT without the overhead. Ideal for SMEs.

Absolutely. Our Bespoke plan lets you tailor your IT support, security, and services to your business needs, from advanced security and compliance to consulting and infrastructure.

Yes. Swyt is built to help SMEs access enterprise-grade IT support and security at a fraction of in-house cost. You only pay per user, and scale up or down as you grow.

From antivirus, firewall, and MFA to dark web monitoring and compliance with DFSA, DHA or ISO 27001,  our security plans cover everything from the essentials to advanced needs.

Yes. Swyt is an all-in-one platform: you can bundle support, security, and services into a single plan and manage it all from one place: the Swyt App.

Clients save up to 40% on IT costs with Swyt. Try our Cost Savings Calculator to estimate your savings in seconds.

Our calculator compares your current or potential in-house IT spending with Swyt’s all-in-one solution. Just input your team size and needs: we’ll show your estimated savings in seconds.

No, the estimate gives a ballpark figure. For a tailored proposal with exact pricing and scope, you can request a detailed quote after the calculation.

We account for IT headcount, tools, infrastructure, support, and security, and show how Swyt replaces them with a single, subscription-based solution.