24/7 IT Helpdesk
24/7 IT Helpdesk.
Instant Support. Anytime, Anywhere.
Fast and Reliable AI-powered IT Support, with an average first response time below 4 mins, for SMEs & Enterprises in Dubai, the UAE, and the wider GCC.
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Trusted by 100+ companies in the GCC and beyond
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Benefits
Why Businesses Trust the
#1 IT Helpdesk in the GCC
Cut downtime, boost productivity, and stay covered 24/7 by IT Experts.
Business Continuity
Stay up and running 24/7
across the globe.
across the globe.
Remote & Onsite Support
Get help where you need it: on Slack,
Teams, WhatsApp, or in person.
Teams, WhatsApp, or in person.
End-to-End IT Coverage
We troubleshoot and resolve issues
across all your IT Ecosystems.
across all your IT Ecosystems.
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Features
Uninterrupted Businesses need
uninterrupted IT Support
How Swyt’s AI-powered 24/7 IT Helpdesk support you globally.
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On-Demand IT Support Globally
Resolve IT issues anytime, anywhere.
24/7 IT Support, AI-Powered
Around the clock support from our AI-Agent.
Desktop Support & Troubleshooting
Remote & on-site assistance closer to you.
Best IT Ticketing Systems
Efficient response tracking & audit logs.
Available on any platform you use
Support on Slack, Teams, and WhatsApp.
Expert IT Advice on Demand
Get help from certified IT specialists anytime.
Key Statistics
Best-in-Class Response, Resolution, and Satisfaction
<4mins
Average First Response Time
<7mins
Average Resolution Time
98.7%
Client Satisfaction (CSAT)
The Swyt App
One Platform for All Your
IT Support Needs
Submit tickets, track issues, monitor SLAs, and manage support, without ever leaving your workflow.
Submit tickets on the SwytApp, Slack, Teams, WhatsApp or Emails- Live ticket tracking with Freshdesk integrated on the SwytApp.
- SLA monitoring dashboard aligned with your service level expectations.
- Get immediate answers and automated fixes from our Swyt AI Agent.
Integrations
Your Entire IT Ecosystem Connected
Swyt connects with the platforms your team already uses. No new tools to learn, no disruption to your workflow.
Google Workspace
Manage users, devices, application and all IT infrastructure access across the entire Google Suite (Gmail, Drive and more).
Microsoft 365 & Azure
Integrate with Microsoft tools and its cloud infrastructure for secure, centralised IT support.
Slack, Teams & WhatsApp
Submit and manage IT support requests directly from your communication channels or from the Swyt App.
Freshdesk (Built into Swyt)
Our platform uses Freshdesk to power real-time ticketing, SLA tracking, and full support transparency.
FAQs
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How quickly do you respond when we raise a ticket?
Swyt’s helpdesk responds in under 4 minutes on average. Whether it’s via Slack, Teams, WhatsApp, or email, your request is responded and handled fast, 24/7.
Do I pay more if we raise more tickets?
No. Swyt’s pricing is based on a per-employee subscription, not the number of tickets. Whether your team submits 1 or 100 requests, you’ll pay the same predictable monthly rate.
Can I track support requests and see how you're performing?
Yes. You’ll have full visibility into every ticket: status, resolution time, and SLA compliance; directly through the Swyt platform and connected to Freshdesk.
“With Swyt’s helpdesk, everything is faster and more transparent. We can track every request, monitor SLAs, and communicate directly through Slack. It’s a game-changer for a growing business like ours.”
Abdessamad Benzakour
Co-founder of Revibe
Book Your Demo With a Swyt Expert
See how Swyt makes IT Easy, Secure, yet Affordable
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